The Burro Way | Client | Company | Self |
Respect | Serve the client better than you have ever been served. Ask her, listen carefully to her, and learn about her. | You and the company are trusted partners. Always build upon that trust. | Know that you can succeed. Care for your body, |
Innovate | Different is not always better, but better is always different. Think of better ways to serve the client and | Do not accept "good enough". Insist on better every day. | Build upon your strengths and mitigate your weaknesses. Seek out criticism |
Empower | Help the client get the most from Burro offerings. Communicate ways that Burro can improve her life. | Build the brand for all of us. We are strongest when we push forward together. | You control your destiny. Set goals, get smarter, work hard, and do more. |
Tuesday, August 26, 2008
The Burro Way
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3 comments:
This text-heavy matrix will provide an important training framework to get Burro agents to step up to the full oppotunity we offer.
What an inspiring set of standards to live and work by. Sounds like you've got something really amazing going on, Whit. Just don't forget to "under-promise and over-deliver"! :-)
We're still using this to great effect, but now we talk about clients, not customers.
-Whit
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